Archive for January, 2011
In a piece about Boeing on the popular online magazine Slate summed up outsourcing work to foreign countries in one pithy sentence.
Outsourcing might be a cheaper route, but not if those savings are eaten up by timeline and cost overruns to fix mistakes made by overseas workers due to a lower skill levels or miscommunication.
At Curvine, most of our work is done in our office or with local designers & programmers who we can meet face to face. We have experimented with using folks from out of the country on specific projects. While the hourly rate is lower, the work takes longer both in terms of time to completion and billable hours. There are language barriers and quality of work issues which have to be solved. It isn’t that you can’t solve these problems (in fact, we have had one longterm HTML producer who has been the exception to this rule), it is just that it isn’t automatic and some or most of the cost savings is lost to these issues.
When do you think outsourcing to a foreign country is right? When is it not right?
I’m sitting on hold waiting for technical support for a client’s Web hosting company. We’re 7 minutes in to the call, and now they’re featuring Guns & Roses. I’m calling because we never heard back about a problem that was reported 4 days ago. The person I eventually will reach won’t be able to pronounce my name and won’t be terribly helpful in resolving my problem.
I have nothing against Guns & Roses or any of the musical selections I hear when I call these companies. I don’t really have a favorite one because I’d rather their not be any on-hold music. Wouldn’t it be nicer if Web design and hosting companies had people just answer the phone and had people who were competent and helpful?
It doesn’t have to be this way. When clients call Curvine, we don’t have hold music. We just pick up the phone.